Refund policy

Refund and Returns Policy

At Candyfab, many of our products are handmade and manufactured to order specifically for each customer. Because of this, we do not offer refunds or returns for change of mind.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

No Change of Mind Returns

We do not accept returns, exchanges or cancellations where:

  • You change your mind after placing an order.

  • You ordered the incorrect product or option.

  • You did not read the product description or compatibility information.

  • The product is no longer required.

  • You found the product cheaper elsewhere.

  • You ordered the wrong part for your vehicle.

  • You failed to confirm compatibility before purchasing.

Customers are responsible for carefully reviewing all product descriptions, specifications and fitment information before placing an order.

If you are unsure whether a product is suitable for your vehicle, please contact us before ordering.

Made-to-Order Products

The majority of Candyfab products are handmade to order in our NSW workshop.

Once an order has been placed, materials may be purchased and manufacturing may commence immediately. For this reason, orders cannot be cancelled once production has begun.

Products manufactured specifically for a customer cannot be returned unless required under the Australian Consumer Law.

Vehicle Compatibility

Customers are responsible for ensuring the selected product is suitable for their vehicle.

This includes checking:

  • Vehicle make, model and year

  • Engine and transmission

  • DPF or non-DPF configuration

  • Cab and chassis configuration

  • Product options selected

  • Any fitment notes contained within the product description

  • Installation requirements

  • Tuning requirements where applicable

Candyfab accepts no responsibility where a customer orders an incorrect product due to failing to review the product description or confirm compatibility.

Installation

Products must be professionally installed where appropriate.

Candyfab is not responsible for damage caused by:

  • Incorrect installation

  • Vehicle modifications

  • Failure to follow installation instructions

  • Failure to carry out required ECU tuning

  • Misuse or abuse

Products that have been installed, modified, cut, welded, damaged or used cannot be returned unless they are faulty under the Australian Consumer Law.

Damaged, Faulty or Incorrect Products

Please inspect your order immediately upon delivery.

If your order:

  • Arrives damaged;

  • Is faulty;

  • Is missing parts; or

  • Is not the product you ordered,

please contact us as soon as possible at sales@candyfab.com.au with your order number and photographs of the issue.

Where a product is found to be faulty or does not meet the consumer guarantees under the Australian Consumer Law, Candyfab will provide an appropriate remedy, which may include repair, replacement or refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Returns Process

If you believe your product is faulty or has been supplied incorrectly, please contact us before returning any goods.

Email: sales@candyfab.com.au

Returns sent without prior approval may not be accepted.

Approved returns should be sent to:

Candyfab
Unit 4, 15 Kinta Drive
Beresfield NSW 2322
Australia

Refunds

Where a refund is approved under the Australian Consumer Law, it will be processed to the original payment method once the returned product has been inspected.

Processing times may vary depending on your financial institution.